Every reminder that is sent out will come with a unique customer portal link that customers can click on and then make payments.
\"]}],[0,{\"id\":[0,\"4\"],\"title\":[0,\"How to resolve disputes for clients with Peakflo?\"],\"content\":[0,\"Our receivables client portal can help reduce and manage disputes as it makes it easy for:
Customers to raise disputes in their unique client portal with just a couple of clicks
Account managers to resolve disputes quickly.
Auditors to keep track of any invoicing issues as all disputes are captured with details in the timeline
\"]}],[0,{\"id\":[0,\"5\"],\"title\":[0,\"How can customers access the statement of the account?\"],\"content\":[0,\"Customers can download the statement of account from the customer portal with the following steps:
Once they click on their customer portal link, they can click on the \\\"Get Statement\\\"
Add the start and end date for the statement of account period.
Download and access the report right away in a PDF format.
\"]}],[0,{\"id\":[0,\"6\"],\"title\":[0,\"How to get payment proofs and tax proofs from customers?\"],\"content\":[0,\"Your customers can easily upload payment and tax proofs with the steps below:
Whenever a customer makes payments, they can attach the payment and tax proof right within the customer portal.
The account manager will receive an email notification containing the proofs.
Additionally, they will be able to download and access the tax and payment proof from the customer timeline anytime.
\"]}],[0,{\"id\":[0,\"7\"],\"title\":[0,\"How to answer customer questions regarding their invoices in Peakflo?\"],\"content\":[0,\"Peakflo's customer portal can streamline the communications between you and your customers. To answer customer questions:
Your customer can submit any questions they have through the customer portal.
The account manager will receive a notification instantly via email.
The account manager can answer them right away from the customer portal.
The record of all the communications will be kept inside the customer timeline and it will always be accessible.
\"]}],[0,{\"id\":[0,\"8\"],\"title\":[0,\"How to activate partial payments in the Peakflo customer portal?\"],\"content\":[0,\"To allow your customers to make partial payments in the payment portal:
Set up automated workflows
Enable partial payments from the workflow settings.
Once the customers get assigned to the workflow, they will be able to make partial payments whenever clicking the customer portal link in the payment reminder.
\"]}],[0,{\"id\":[0,\"9\"],\"title\":[0,\"What happens to automated reminders when a customer raises a dispute?\"],\"content\":[0,\"All future reminders for the invoice that has been disputed will be paused until the dispute is resolved. Once the dispute is resolved, the reminders will continue to get delivered to the customers.\"]}],[0,{\"id\":[0,\"10\"],\"title\":[0,\"Will the necessary stakeholders get notified once an invoice is disputed in the customer portal?\"],\"content\":[0,\"Yes, when your customers want to raise disputes through the customer portal, they can choose from a tailored list of dispute reasons based on your company’s policies. Peakflo will be able to notify the right stakeholders in your company based on the dispute reason to make sure disputes are resolved faster.\"]}],[0,{\"id\":[0,\"11\"],\"title\":[0,\"How much is the charge for each transaction?\"],\"content\":[0,\"Depending on each country and the bank policies, this payment may be a bit different for each transaction. you can contact our team through support@peakflo.co to find out. For example, the standard bank charge for B2B payments in Singapore is only 40 cents per transaction.\"]}],[0,{\"id\":[0,\"12\"],\"title\":[0,\"What currencies does Peakflo support for receiving payments?\"],\"content\":[0,\"Peakflo can receive payments from all currencies around the world.\"]}],[0,{\"id\":[0,\"13\"],\"title\":[0,\"Will we have dedicated support for customizations?\"],\"content\":[0,\"Yes, depending on your customizations and requirements, Peakflo will allocate dedicated support for your organization.\"]}]]"]}" renderer-url="/client.cb028667.js" ssr="" uid="SfbDj">
What is a customer portal?
How does the Peakflo customer portal work?
How can I collect overdue payments from clients in the customer portal?
How to resolve disputes for clients with Peakflo?
How can customers access the statement of the account?
How to get payment proofs and tax proofs from customers?
How to answer customer questions regarding their invoices in Peakflo?
How to activate partial payments in the Peakflo customer portal?
What happens to automated reminders when a customer raises a dispute?
Will the necessary stakeholders get notified once an invoice is disputed in the customer portal?
How much is the charge for each transaction?
What currencies does Peakflo support for receiving payments?
Will we have dedicated support for customizations?