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Tag: customer-service

Hands holding a smartphone, representing keeping an existing business phone number when deploying a voice AI agent
Guides 32 min read

How to Deploy a Voice AI Agent Without Changing Your Business Phone Number

Voice AI telephony integration guide: keep your existing business number with call forwarding, SIP trunks, hunting lines or number porting.

Chirashree Dan
Handover between colleagues, representing a warm call transfer from an AI voice agent to a human agent
Guides 33 min read

Warm Call Transfer: Escalating AI Voice Agent Calls to Human Agents Without Losing Context

Design warm call transfer for AI voice agents: escalation triggers, handover packets, shift routing and metrics so callers never repeat themselves.

Chirashree Dan