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Janio reduced the DSO of over 1,000 customers to 40 days using Peakflo

"Overall I'm very satisfied with the Peakflo system. It synchronized seamlessly with our accounting software. The dashboard layouts and reports are very helpful. "

Fabian Loke Accounts Receivable Manager, Janio

Janio reduced the DSO of over 1,000 customers to 40 days using Peakflo

See How Much Janio has Saved with Peakflo

0 days
reduction in invoice collection time
0
automated reminders created

Based in:
Singapore

Peakflo customer since:
July 2021

Invoices per month:
500+

Background


Janio is a cross-border logistics service provider that simplifies deliveries across borders. Combining technology and market knowledge, Janio provides an effective end-to-end logistics solution in Asia where businesses can manage their e-commerce shipments on a single platform.

 

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Key Takeaways 🔑

🚩Problem

For Janio, preparing reports and following up clients were time-consuming. As a result, were lacking visibility into their collection reports and didn’t have a systemized collections process.

Solution

To gain more visibility into customers’ payment behavior, Janio utilized Peakflo’s detailed customer tracking reports. In addition, with Peakflo’s customized automated reminder, they were able to collect payment faster. Overall, Janio has brought down the DSO of 1,000 customers by 40 days.

Problem:
No real-time visibility

Janio didn’t have any visibility into their collections process, making it challenging to plan their budgets. Since they didn’t have easy access to critical business metrics, preparing reports was tedious.  

Solution:
Budgeting kickstarted with the detailed out-of-the-box reports

The customer status tracking reports have enabled Janio to keep a close eye on the customer timelines and give them a bird’s eye view of their customers’ payment behavior. 

Problem:
Never-ending payment follow-ups

Janio faced payment delays from customers, and follow-ups were a time consuming. Different approaches were required when following up with timely and late- paying customers.

Solution:
Collection process optimized with automated payment reminder workflows

Peakflo’s smart workflows were set up by Janio for timely and late-paying customers by triggering personalized, multi-channel reminders using an escalation matrix.

As a result, Janio has optimized their collection process by triggering over 1,000 automated payment reminders across Singapore and Malaysia customers. This optimization of the payment follow-up process has played a vital role in bringing down the DSO of 1,000 customers to 40 days.