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How Pickupp increased team productivity by 30% using Peakflo

"Peakflo has a simple interface that is easy to use. It makes monitoring and collecting outstanding payments very easy for us. We've reduced our monthly overdues by 40% and DSO by 25%. The customization offered is an additional plus point."

Lee Chee Meng
Co-COO, Pickupp

Lee Che Meng, Co-COO Pickupp

See How Much Pickupp has Saved with Peakflo

0 %
increase in productivity
0 %
less bad debts
0 %
DSO bought down
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Based in: Singapore

Peakflo customer since:
Februari 2021

Invoice per month:
100

Background

Pickupp provides logistical support to over 10,000 businesses spanning from MNCs and logistics giants to retail and e-commerce SMEs in Singapore.

Favorite Features

As Pickupp started scaling up, they faced challenges in 3 different areas, which required a centralized workspace.

Problem:
Cumbersome invoice issuance

Issuing an invoice wasn’t a straightforward process for Pickupp anymore. There was a need to capture all invoice disputes raised by customers and track their communication with the accounts team (who issues their invoice) or with the sales team (who handles their account).

Solution:
Invoicing made convenient with Peakflo's
accounts receivable solution

Peakflo has addressed the invoice issuance challenge with a unique accounts receivable platform. Pickupp’s customers have been given the ability to ask questions and raise disputes against their invoices which can be seen under their customer’s timeline.

With a centralized workspace to address customer disputes faster, Pickupp has enabled their customers to clear their outstanding invoices quicker and bought down their DSO by 25%.

Problem:
Frustrating spreadsheet tracking

Pickupp tracked their invoices through spreadsheets, and the internal members had a hard time interpreting the data, thus hindering them from making actionable decisions. As there was a lack of visibility organizational-wide, Pickupp needed a dashboard where all related stakeholders could monitor invoice status in one place. 

Solution:
Facilitating comprehensive tracking with Peakflo's

wide range of reports

Tracking outstanding invoices has also been made easier as Pickupp gets a big picture of all the outstanding invoices through the invoice status tracking report. With Peakflo’s predictive AI, Pickupp has identified and focused on invoices that were likely to be overdue and bought down their bad debt by 21%.


"Before Peakflo, we had a manual process for monitoring and collecting outstanding payments. This manual approach led to data silos of communications across multiple stakeholders and channels that had to be brought together through manual spreadsheet inputs. This delayed cross-team alignment and, in turn caused delayed revenue collections."​
Pickupp's Co-COO Lee Chee Meng
Lee Chee Meng
Co-COO, Pickupp

Problem:
No system in place for follow-ups

A system was required to track or record the follow-up communication with their customers, whether it was a text message or e-mail conversation. There wasn’t a way to monitor the follow-up process.

Solution:
Systemized workflow for productive follow-ups

Pickupp has also streamlined its follow-up process by setting up programmable workflows. By triggering multi-channel follow-up reminders to their customers and keeping all the internal stakeholders aligned, Pickupp has increased their team productivity by up to 30%.

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