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Janio reduced the DSO of over 1,000 customers to 40 days using Peakflo

Janio

Who is Janio?
Technology-enabled logistics platform.

Peakflo customer since:
July 2021

Invoice per month:
500+

Company:
Janio is a cross-border logistics service provider that simplifies deliveries across borders. Combining technology and market knowledge, Janio provides an effective end-to-end logistics solution in Asia where businesses can manage their e-commerce shipments on a single platform. 

Challenges:
Before onboarding Peakflo, Janio faced the following challenges.

  1. No real-time visibility: Janio didn’t have any visibility into their collections process, making it  challenging to plan their budgets. Since they didn’t have easy access to critical business metrics, preparing reports was tedious.  
  2. Payment follow-ups: Janio faced payment delays from customers, and follow-ups were a time consuming. Different approaches were required when following up with timely and late- paying customers.

Solution:

 Janio leveraged Peakflo’s dashboard, detailed out-of-the-box reports to kickstart their budgeting. They kept a close eye on the customer timelines via customer status tracking report and got a bird’s eye view of their payment behaviour.

After understanding their customers’ payment behaviour, Janio setup smart workflows for timely and late paying customers that trigger personalized, multi-channel reminders  using an escalation matrix. 

As a result, Janio optimized their collection process by triggering over 1,000 automated payment reminders across Singapore and Malaysia customers. This optimization of the payment follow-up process played a key role in bringing down the DSO of 1,000 customers to 40 days.

Overall I'm very satisfied with the Peakflo system. It synchronizes seamlessly with our accounting software. The dashboard layout and reports are very helpful. Lastly it was very simple and easy to setup the workflows and trigger logic.

Fabian Loke , AR Manager, Janio